Faced with decreasing revenues, shrinking market share and a market shift away from refinancing, Title Company A’s small sales team of three was rarely bringing in more than 15 resale orders a month.

The engagement consisted of RightNow’s customized mix of sales and management training, coaching and performance measurement tools. The entire team was able to use the tools immediately to drive results.

• Increased their monthly orders by 170%;


• Resale revenues had increased by 298%.


• 387% ROI

“RightNow brought the structure, focus and accountability we needed to be successful”
President, Major Title Company, TX, and RightNow partner

Title Company B had consistently maintained a strong leadership position in the resale market throughout the metropolitan area, consistently placing either #1 or #2 in market share reports.

Then, in the second half of 2004, the local real estate market crashed.

After attending our training, the management team became convinced that the RightNow sales methodologies would take their sales team to the next level.

• Continues maintenance of top position in market share.
• Increased revenues by 120% over previous year of engagement ~ tracked by FirePower;
• Average fee per file increased 18%, from $1,200 to $1,450.

"The ability to track our successes has really inspired a results-oriented mindset throughout our whole team and I am able to show them the direct results of using RightNow."
Sales Manager, Company B, and RightNow partner.

When faced with a sales manager vacancy, Title Company Z contacted RightNow directly in hopes for a short-term solution.

Their corporate office retained RightNow in region-wide sales and branch training, so the call was a natural progression.

Quality of business was of a paramount concern in this high average fee per file market.

Using the SalesSource™ approach, RightNow assumed the responsibility of managing the sales function, including recruiting, hiring and ongoing management of the sales team of 9 to fill the temporary void in management.

• Although the client's need was immediate and temporary, RightNow continues as acting sales management five years later.
• 1,624 new orders
• Over 40% of the county's top agent business is now secured with Title Company Z.

Title Company E contacted RightNow with a two-fold challenge. With a focus on increasing their overall market share, the organization also desired a reduction in the cost of sales. They wanted to explore other options to increase revenue from other levels of the organization, not simply through the sales function.

RightNow worked directly with the escrow officers/transaction managers to develop specific sales strategies independent of the sales team. The transaction managers worked closely with RightNow's team to develop and implement strategic sales plans to accomplish this goal.

• In under five months, the transaction management team gained $138,000 in new order revenue as a direct result of the RightNow partnership.

With incredible results by partnering with RightNow in the sales function of their title organization, Title Company E now wanted to focus on developing the leadership of the branch managers regionwide.

Often times, top performing escrow officers are promoted to branch management without given the proper development and nurturing of skills to lead, inspire and manage a profitable business. RightNow worked directly at this branch management level in a program designed to help branch managers gain responsibility for driving and managing growth from within their branches.

The branch managers have now been able to take what they have learned, and incorporate it within their own branch's success. The employees are now working together to build a positive environment that thrives as the business thrives. Managers now focus on leading and inspiring their teams, as well as ongoing management of a profitable branch.

"This really exceeded my expectations. It was very inspirational and motivating."
Branch Manager, Title Company E